Privacy Policy

Holistic Horizons Pediatric Occupational Therapy ("we," "us," or "our") is committed to protecting the privacy of the families who contact us. This Privacy Policy explains what information we collect through our website, how we use it, and how we protect it.

1. Information We Collect

We collect personal information only when you voluntarily submit our consultation request form. This may include:

• Parent or guardian name
• Child's age
• Email address
• Phone number (optional)
• Insurance information (optional)
• Whether you have a physician referral or prescription for OT (optional)
• Preferred contact method
• Description of your child's primary concerns
• How you heard about us (optional)

We use limited website analytics, including Google Analytics 4, to understand general website traffic and improve the site. Analytics data may include device type, browser type, pages visited, approximate geographic region, and general usage patterns. We do not use analytics tools to collect information submitted through contact forms.

2. How We Use Your Information

Information submitted through the contact form is used solely to:

• Respond to your consultation request
• Verify insurance eligibility before your first appointment
• Communicate with you about scheduling and intake

We do not use your information for marketing purposes, and we do not sell, rent, or share your personal information with third parties for their own use.

3. How We Store and Protect Your Information

Form submissions are transmitted via encrypted email to our practice inbox at [email protected]. We do not store form submissions in a database on our website. Once received, your information is handled in accordance with standard professional and HIPAA-aligned practices for healthcare communications. Please note that the initial contact form is not a HIPAA-covered channel — please do not submit protected health information (PHI) through this form.

4. Google Analytics

This website uses Google Analytics 4 (GA4) to understand how visitors interact with our site (e.g., which pages are visited, how long visitors stay). Google Analytics collects anonymized data such as browser type, device type, and general geographic region. It does not collect your name, email address, or any information you enter into forms. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Children's Privacy

Our website is directed to parents and guardians, not to children. We do not knowingly collect personal information directly from children under 13. All information submitted through our contact form is provided by a parent or guardian on behalf of their child.

6. Your Rights

You may request that we delete any personal information you have submitted to us by emailing [email protected]. We will respond within 10 business days.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the most recent changes were made. Continued use of our website after any changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at [email protected].